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Shipping/Returns/Payments

USA SHIPPING RATES:  Rates are based on merchandise purchase total. GREAT SHIPPING VALUE!

  • Purchases up to $19.99 ship USPS for $2.99
  • Purchases $20.00 to $59.99 ship USPS for $5.99
  • Purchases $60.00 to $99.99 ship USPS for $8.99
  • Purchases $100 to $499.99 ship USPS for $9.99
  • Purchases $500 and up ship USPS for $11.99

  

SHIPPING POLICY:  Coastal Tide Clocks strives to complete all orders in a timely manner, usually next business day, from our workshop in North Carolina.  We ship United States Postal Service (USPS) first class or priority mail to USA address only. All clocks are shipped USPS Priority mail. Overnight or next day shipping is not available from our location.  We do not ship FedEx or UPS. When you begin your checkout process, please insure your shipping address is correct, as many times your previous address is retained at payment site.  If possible, please be available for receipt of package from your postal carrier. Coastal Tide Clocks cannot be responsible for incorrect addresses or packages left at unmonitored addresses or mail rooms.

RETURNS: Returns are accepted within 14 days of receipt of item. Please return in original packaging to insure item is returned as received. Email Coastal Tide Clocks at coastaltideclocks@gmail.com for approval and instructions for returns, stating the reason for your return and the name under which the item was ordered.  Buyer is responsible for all shipping costs to the buyer and any return shipping expenses. In case of our shipping error or product failure, Coastal Tide Clocks may email you a return label for your convenience.  This is a family-run business with a reputation of excellent, fair, and friendly customer service.  We ask that you contact us with any issues you have concerning our products in order to allow us to solve your concerns.

UNDELIVERABLE ADDRESS OR REFUSED: If your packages is returned due to incorrect or undeliverable address or refused, Coastal Tide Clock will issue a refund less shipping cost when received back.

WARRANTY:  All cTc "clocks" made in our workshop carry a 1-year product failure warranty. Parts and accessories 30 day warranty Email Coastal Tide Clocks at coastaltideclocks@gmail.com for instructions. 

EXCHANGES: Coastal Tide Clocks does not process merchandise exchanges. In this case, please return the unwanted item for refund less shipping cost to Coastal Tide Clocks, 51 Pine Lake Drive, Whispering Pines, NC 28327,  and place a new order.

PAYMENTS: Coastal Tide Clocks accepts Visa, Mastercard, and American Express credit cards, as well as, PayPal, payment methods.  Your statement charge will appear as COASTALTIDE.  There is a 6.75% sales tax added to price of item for shipments within North Carolina. There is no tax on shipping. Please email Coastal Tide Clocks if there is a problem with completion of your order.

 

PLEASE BUY WITH CONFIDENCE FROM COASTAL TIDE CLOCKS -

A FAMILY-RUN, PERSONAL BUSINESS!!